Terms of Service

• “Platform” means the GuardChek software-as-a-service product, including the web application at app.guardchek.com, any mobile applications, related APIs, and supporting infrastructure.
• “Customer” means the security guard company or business entity that has subscribed to the Platform and operates an account on it.
• “Authorized User”means an individual permitted by a Customer to access the Customer’s account, including administrators, supervisors, dispatchers, guards, clients of the Customer, and applicants.
• “You”means the individual or entity using the Platform, whether as a Customer or as an Authorized User of a Customer’s account.
• “Operator”, “we”, “us” means GuardChek Corp..

You must be at least the legal age of majority in your province of residence (18 years in Ontario) to use the Platform. By using the Platform you represent that you meet that requirement.

Customer accounts are created through a separate subscription agreement with us. Authorized User accounts are created and managed by a Customer. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Notify us immediately at support@cnsssecurity.ca if you suspect unauthorized access.

We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Platform during the term of your subscription (for Customers) or while authorized by a Customer (for Authorized Users), for the sole purpose of operating or participating in a security guard business in compliance with applicable law.

You will not:

• use the Platform in violation of any law, including provincial security industry licensing legislation, privacy law, or labour law;
• attempt to access data belonging to another Customer or another Authorized User without authorization;
• probe, scan, or attempt to bypass the Platform’s security controls (other than authorized security testing pre-approved in writing);
• upload viruses, malicious code, or content you do not have the right to upload;
• reverse-engineer, decompile, or attempt to derive the source code of any non-open-source component of the Platform;
• sell, sublicense, white-label, or redistribute the Platform to third parties without a separate written agreement with us;
• use the Platform to harass, defame, or unlawfully surveil any individual;
• circumvent any usage limits, rate limits, or feature restrictions associated with your subscription tier.

If you are a Customer, you are responsible for:

• ensuring you have the legal right and necessary consents to upload and process information about your guards, applicants, clients, and incidents through the Platform;
• your compliance with applicable security industry licensing, employment, payroll, tax, and privacy obligations;
• the conduct of your Authorized Users on the Platform, including their compliance with these Terms;
• honouring privacy requests from individuals whose data you have processed through your account;
• accuracy of the information you enter (e.g. invoice rates, scheduling decisions, payroll entries).

If you are an Authorized User (e.g. a guard, supervisor, dispatcher, or client of a Customer), you are responsible for:

• the accuracy of information you submit (e.g. through the application form, vacation requests, time tracking, field reports);
• keeping your credentials confidential and not sharing your account with anyone else;
• acting in good faith and in accordance with the policies of the Customer that authorized your access.

The Platform, including all software, design, and documentation, is owned by GuardChek Corp. (or its licensors) and is protected by Canadian and international copyright, trademark, and other intellectual property laws. We reserve all rights not expressly granted in these Terms.

You retain ownership of the data you upload (or that is uploaded on your behalf) to the Platform. By uploading data you grant us a limited, royalty-free licence to host, process, and display that data solely as needed to provide the Platform to you and to comply with our legal obligations.

You agree to keep confidential any non-public information about the Platform, our business, or other Customers that you may access in the course of using the Platform. This obligation survives termination.

We will use commercially reasonable efforts to keep the Platform available with high uptime, but we do not guarantee uninterrupted or error-free operation. Service may occasionally be unavailable for scheduled maintenance, third-party provider outages, or unforeseen technical issues. We are not liable for downtime caused by circumstances reasonably outside our control, including failures of upstream providers (Supabase, Vercel, Resend, Sentry, Google Maps, internet service providers).

The platform is provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, and quiet enjoyment. We make no warranty that the platform will meet your requirements, that data will be free from loss or corruption, or that any defects will be corrected.

To the maximum extent permitted by law, in no event will GuardChek Corp., its officers, directors, employees, affiliates, or service providers be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, revenue, data, or goodwill, arising out of or in connection with your use of the platform, even if advised of the possibility of such damages. Our aggregate liability for direct damages will not exceed the greater of (a) the fees you paid us for the platform in the twelve months preceding the event giving rise to the claim, or (b) one hundred Canadian dollars (CAD $100).

You agree to indemnify and hold harmless GuardChek Corp. and its personnel against any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of or relating to (a) your violation of these Terms, (b) your violation of any law or third-party right, or (c) the data you upload to the Platform.

These Terms apply for as long as you use the Platform.

We may suspend or terminate your access to the Platform without liability if (a) you breach these Terms, (b) you engage in conduct that creates a security or legal risk to us or other users, or (c) we are required to do so by law or by a governmental authority.

On termination of a Customer’s subscription, the Customer will have a reasonable period (no less than 30 days) to export their data, after which we may delete it. Authorized Users whose access is revoked by their Customer should direct any data-related requests to that Customer.

Sections 4 (Prohibited conduct), 7 (Intellectual property), 8 (Confidentiality), 10 (Disclaimers), 11 (Limitation of liability), 12 (Indemnification), 14 (Governing law), and 15 (Disputes) survive termination.

These Terms are governed by the laws of Ontario, Canada and the federal laws of Canada applicable in that province, without regard to conflict-of-laws principles.

Any dispute arising out of or relating to these Terms or the Platform will be resolved exclusively in the courts of Ontario, Canada, and you consent to the personal jurisdiction and venue of those courts. The parties may agree in writing to mediate or arbitrate before resorting to court proceedings.

We may update these Terms from time to time. When we do, we will revise the “Last updated” date and, where the change is material, we will notify users by email or in-app notice. Continued use of the Platform after an update constitutes acceptance.

Questions about these Terms? Email support@cnsssecurity.ca.